Refund Policy

Last Updated: April 2026

Overview

This Refund Policy outlines the terms and conditions for refunds of payments made through the FEDSA Dance Sport Registration System ("the System"). By making a payment through the System, you agree to be bound by this policy.

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Competition Entry Fees

Full Refund (100%)

A full refund of competition entry fees will be provided if the cancellation request is received 30 days or more before the competition date.

Partial Refund (50%)

A partial refund of 50% will be provided if the cancellation request is received between 14-29 days before the competition date.

No Refund

No refund will be provided for competition entry fees if the cancellation request is received less than 14 days before the competition date.

Medical Exception

In cases of medical emergencies, injury, or illness that prevents participation, a full refund may be granted at any time prior to the competition, provided that:

• Valid medical documentation is submitted (doctor's letter, medical certificate, etc.)

• The documentation clearly states the inability to participate

• The refund request is submitted within 7 days of the medical event

Medical exception requests are subject to review and approval by the FEDSA administration.

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Spectator Tickets

Full Refund (100%)

A full refund of spectator ticket purchases will be provided if the cancellation request is received 7 days or more before the event date.

Partial Refund (50%)

A partial refund of 50% will be provided if the cancellation request is received between 3-6 days before the event date.

No Refund

No refund will be provided for spectator tickets if the cancellation request is received less than 3 days before the event date.

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Processing Time

Refund requests are processed within 14 business days from the date of approval. You will receive a notification email within 48 hours of our decision regarding your refund request.

Processing Timeline

1. Refund Request Submitted - Day 0
2. Review Period - Days 1-5
3. Decision Notification - Within 48 hours of review completion
4. Refund Processing - Days 6-14 (after approval)
5. Funds Returned - Depends on your payment method and bank

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Refund Method

Refunds will be processed back to the original payment method used for the purchase:

• Paystack Payments: Refunded to the original card/account

• EFT Transfers: Refunded to the originating bank account

• Cash Payments: Refunded via EFT to provided bank details

For cash refunds, banking details must be provided at the time of the refund request.

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How to Request a Refund

Online (Recommended)

1. Log in to your account on the System
2. Navigate to "My Invoices"
3. Select the invoice you wish to refund
4. Click "Request Refund"
5. Provide a detailed reason for the refund request
6. Submit your request

Email

Send your refund request to refunds@danceinsportsa.co.za with the following information:

• Invoice Number

• Competition/Event Name

• Reason for Refund

• Supporting Documentation (if applicable)

Required Information

All refund requests must include:

• Invoice number

• Name of the person or organisation that made the payment

• Detailed reason for the refund request

• Any supporting documentation (e.g., medical certificates)

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Competition Cancellations

Cancellation by FEDSA

If a competition is cancelled by FEDSA or the organising body:

• Full Refund: All entry fees and ticket purchases will be refunded in full

• Notification: Affected parties will be notified within 48 hours of cancellation

• Automatic Processing: Refunds will be processed automatically within 7 business days

Postponement

If a competition is postponed rather than cancelled:

• Entry fees will be held for the rescheduled date

• If you cannot attend the rescheduled date, you may request a refund following the standard refund policy

• Refund eligibility will be based on the original competition date

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Special Circumstances

Force Majeure

FEDSA shall not be liable for refunds or compensation due to events beyond our control, including but not limited to:

• Natural disasters

• Pandemics or epidemics

• Civil unrest or strikes

• Government restrictions or lockdowns

• Venue unavailability due to external factors

In such cases, FEDSA will endeavour to reschedule the event or provide partial refunds where possible.

Partnership Dissolution

In cases of partnership dissolution:

• Refund eligibility will be assessed on a case-by-case basis

• Both partners must agree to the refund request

• Standard refund policy timelines apply

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Non-Refundable Items

The following items are non-refundable under any circumstances:

• Administrative or processing fees

• Late payment penalties

• Membership fees (unless specifically stated otherwise)

• Merchandise or equipment purchases

• Photography or video packages

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Refund Request Rejection

Your refund request may be rejected if:

• The refund policy eligibility criteria are not met

• Insufficient information or documentation is provided

• The request is made after the specified deadline

• The invoice or payment cannot be verified

• Fraudulent activity is suspected

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Contact Information

For all refund-related queries:

• Email: refunds@danceinsportsa.co.za

• Phone: +27 67 996 3631

• Address: Suite 246, P/Bag X0001, Ballito, 4420

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Policy Amendments

FEDSA reserves the right to amend this Refund Policy at any time. Any changes will be:

• Posted on this page

• Effective immediately upon posting

• Not communicated to individual users

Please review this policy periodically to stay informed of any updates.

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Federation of Dance Sport South Africa
A subsidiary of Flokraft Ultimate DanceSport System